Support and contact

Stuck, missing a feature, or something not working as it should? Our team helps you through a single email address.

How to reach us

Send an email to [email protected] with your question.

Is it about a screen? Open that screen in the CMS and choose More actions, then Report a problem. Your mail app opens an email to support that already holds the screen’s details. You only describe the problem.

For sales questions (quotes, demos, bulk orders): [email protected].

What to include

The more context, the faster we can help.

For a technical problem:

• Which page or screen it concerns
• What you expected and what happened
• When the problem started
• A screenshot, or the exact time of an outage if you have it

For a feature question:

• What you are trying to do
• Why the current solution is not enough
• Whether it is urgent for a specific deadline

Response time

We reply within one business day (Belgian business hours, Monday to Friday, 9am to 5pm). For production incidents with several offline screens we pick it up faster. State that clearly in your email.

Search first

Many questions are already answered in this help center:

• Getting started: activate your first screen, set up your account
• Troubleshooting: screen offline, video stutters, code does not work
• Data integrations: connect Whise, Omnicasa, Zabun, Skarabee
• Billing: invoices, plan changes, add-ons

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