Download invoices
You manage invoices, payment methods and billing details through the Stripe Customer Portal. There is no separate login: you open it straight from gibeon.io.
Open the billing portal
- Log in at app.gibeon.io.
- Go to Settings → Billing.
- Click Manage subscription.
A tab opens with your billing portal. Here you can manage invoices, payment methods and your address details.
What you can do in the portal
- Download invoices as PDF, one at a time or in bulk
- Change your payment method: card or SEPA direct debit
- Change your billing address and VAT number: they are picked up on the next invoice
- Change or cancel your subscription: cancelling stops at the end of the current period
- View your payment history: all invoices, successful and failed payments
Frequently asked questions
My invoice has the wrong name
Change your billing address in the portal. Later invoices get the new name. We correct an invoice that was already issued by hand. Send us an email with your tenant ID and the correction you want.
My VAT number is not on the invoice
Add it in the portal under the billing address, in the VAT number field. It appears from the next invoice. If we already issued an invoice without a VAT number, we can reissue it on request.
Do I get an invoice in my mailbox automatically every month
Yes. We send the invoice to the email address in the portal. If you want it to go to your accounting department, enter the right address there.
My payment failed, what now
We retry automatically after a few days. In the meantime you can add a new payment method in the portal, and we charge it right away. If it does not work within two weeks, we pause the account until payment is made.
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