Do you have questions about Gibeon, need help with the platform or the Gibeon Player app, or do you want to delete your account and data? Our support team is available at [email protected].
For general questions, technical issues, billing and account management you can reach our support team by email. We aim to reply within one business day, on weekdays between 09:00 and 17:00 (Europe/Brussels).
You have the right to delete your Gibeon account and all related personal data. This applies to both the Gibeon platform (app.gibeon.io) and the Gibeon Player app on Android.
Send an email to [email protected] from the email address linked to your account. Use "Delete account" as the subject and indicate which account(s) or organisation(s) you want to delete.
We process deletion requests within 30 days. Backups are automatically rotated within 90 days, after which all personal data is permanently removed from our systems. Some data may be retained longer when required by law — for example, billing records are kept for 7 years under article III.86 of the Belgian Code of Economic Law.
Gibeon
Koestraat 224
8800 Roeselare
Belgium
VAT: BE0897.412.326
Email: [email protected]